FAQ's
Ordering
Can I add items to an order after I've placed it? If we haven't shipped your order yet, we'll do what we can to accommodate your request — contact us right away. In most cases, we'll have you place a new order for the additional items and refund any shipping cost difference from the original order.
Can I cancel or change my order? Yes, as long as it hasn't shipped yet. Once an order ships, it can't be changed or canceled — see our Returns policy below for what to do instead.
Do you offer wholesale or bulk pricing? Yes — bulk, wholesale-friendly pricing is built into our listed prices, not a separate tier you have to unlock.
What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay.
Is my payment information secure? Yes, all payments are processed securely through Shopify's encrypted checkout — we never see or store your full card details.
Shipping
How fast do you ship? Orders are processed and shipped within 24–48 hours of purchase (Monday–Friday, excluding holidays). You'll get a shipping confirmation email with tracking once your order is on its way.
Do I qualify for free shipping? Orders over $45 ship free within the U.S. Orders under $45 have shipping calculated at checkout based on weight and destination.
Do you ship internationally? Yes. International orders may be subject to customs fees, import duties, and taxes charged by the destination country — these are the customer's responsibility and aren't included in your order total.
Where do you ship from? We fulfill from two warehouses: elastic ships from our Texas warehouse, and waxed linen thread ships from our Utah warehouse. Orders containing both may arrive in separate packages.
My tracking hasn't updated / my package is missing — what do I do? Contact us and we'll help track it down.
Returns & Exchanges
What's your return window? 14 days from the date of delivery.
Can I return elastic or thread I've already cut? Yes, as long as it's unused and in sellable condition — for example, if you ordered a length but didn't end up using or cutting into it. Items that have been used or cut down from the returned length aren't eligible.
Who pays for return shipping? Return shipping is the customer's responsibility. We recommend a trackable shipping method, since we can't refund items lost on the way back to us.
How do I start a return? Email us or use the Contact Us form with your order number and the item(s) you'd like to return. We'll confirm eligibility and send return instructions.
When will I get my refund? Once we receive and inspect the returned item, we'll refund the original payment method within 3 business days. Original shipping charges aren't refundable.
What if my order arrives damaged, defective, or wrong? Contact us within 3 business days of delivery with your order number and a photo of the item. We'll cover the replacement or refund — no return shipping cost to you in this case.
Are custom-dyed or color-matched orders returnable? No — custom dye jobs and color matches are made specifically for you and are final sale, unless the item arrives damaged or doesn't match what was confirmed with you beforehand.
Custom Dyeing & Color Matching
Can you match elastic to my fabric? Yes. Send us a fabric sample, or we can send you elastic samples to match against.
Can I request a custom-dyed color? Yes — email us and we'll work with you on the specifics and guide you through the process.
Sizing Guides
What size elastic headband should I order?
| Age | Length |
|---|---|
| Preemie | 12" |
| Newborn | 13" |
| 0–6 Months | 15" |
| 12 Months–Toddler | 16" |
| Older Children–Adult | 17–18" |
What size elastic hair tie should I order?
| Age | Length |
|---|---|
| Toddler | 8" |
| Child | 9" |
| Adult | 10" |
What's in an elastic grab bag? A random assortment of one-yard strands in various colors — no two bags are exactly alike, and some colors may repeat. Pre-packaged strands range from 36–50 inches to maximize the amount of elastic you get.
About TinkerCrafts
Who's behind TinkerCrafts? TinkerCrafts started in 2010, hand-dyeing lace and elastic. Today it's still run day-to-day by our founder, who personally handles inventory, product photography, and customer service — backed by a warehouse team that pulls and packs every order. Read the full story on our About Us page.
Is this the same shop as your Etsy store? TinkerCrafts built its reputation on Etsy, where we've sold over 110,000 orders and earned more than 18,000 five-star reviews. This site is the same quality and the same person behind it, now with better bulk pricing and faster wholesale shipping.
How do I get in touch if my question isn't answered here? [Contact us] — a real person will get back to you during business hours (Mon–Fri, 8am–4pm), usually within 1-2 days.
Do you have a physical location I can visit? We're a warehouse-based operation, not a walk-in retail store — elastic ships from Silsbee, Texas and thread ships from Lindon, Utah. All orders are placed online.