Shipping and Returns
Shipping
Processing time Orders are processed and shipped within 24–48 hours of purchase (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order is on its way.
Free shipping Orders over $45 ship free via First Class mail within the U.S. Orders under $45 are charged a flat shipping rate calculated at checkout.
Shipping rates & delivery times Shipping costs and estimated delivery times are calculated at checkout based on your order weight and destination. Typical delivery time is 2 to 10 days after your order ships depending on shipping method.
International shipping We ship internationally. International orders may be subject to customs fees, import duties, and taxes assessed by the destination country — these are the responsibility of the customer and are not included in your order total or shipping cost. Delivery times for international orders vary by destination and customs processing.
Order changes & cancellations If your order hasn't shipped yet, contact us as soon as possible and we'll do what we can to accommodate changes. In most cases this means canceling the original order and placing a new one, with any shipping cost difference refunded. Once an order has shipped, it can no longer be changed or canceled — see Returns below.
Lost or delayed packages If your tracking shows delivered but you haven't received your package, or your package hasn't moved in 14 days, contact us at TinkercraftsShop@gmail.com and we'll help track it down.
Where we ship from Elastic ships from our Silsbee, Texas warehouse; Waxed linen thread ships from our Lindon, Utah warehouse. Orders with both will arrive in separate packages.
Customer support hours Monday-Friday 8am to 4 pm Utah time. Messages received outside of these hours are answered the next business day.
Returns & Exchanges
Return window We accept returns and exchanges within 14 days of delivery.
What can be returned
- Unused, uncut spools and unopened stock items are eligible for return within the window.
- Cut-to-length elastic and thread are eligible for return as long as the item is unused, in original packaging, and in sellable condition (i.e., you ordered a length but didn't use or further cut it).
- Items that have been used, altered, or cut down from the returned length are not eligible for return.
- Sale items marked "final sale" are not eligible for return or exchange.
Return shipping Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we can't issue a refund for items lost in transit back to us.
How to start a return Email us at TinkercraftsShop@gmail.com or use the Contact Us form with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you our return address and instructions.
Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 3 business days. You'll get an email confirmation when the refund is issued. Original shipping charges are non-refundable.
Exchanges Want a different color or size instead of a refund? Note that on your return request and we'll ship the replacement once we receive the original item back (or, if you'd rather not wait, place a new order and return the original for a refund separately).
Damaged, defective, or incorrect items If your order arrives damaged, defective, or isn't what you ordered, contact us within 3 days of delivery with your order number and a photo of the item. We'll cover the cost of a replacement or refund — you won't need to pay return shipping in this case.
Custom-dyed or color-matched orders Custom-dyed elastic and color-matched orders are made to your specifications and are non-returnable unless the item arrives damaged or doesn't match what was confirmed with you before dyeing.